Return to our Home pageContains the Director's Profile,  Client List  and  some recent TestimonialsPrograms on  Leadership,  Management,  Teamwork,  Sales,  Customer Service  and  Change SkillsIncludes:  Facilitation,  Coaching  and  Keynote Presentations20/20 Insight Surveys + 360-degree FeedbackCheck out: FAQs, Newsletters, Enquiry Form, Thought for the WeekHow to get in touch with us

Delivering Superior Customer Service


Customer ServiceProviding quality customer service makes good business sense. Customer satisfaction creates customer loyalty, which in turn contributes to the bottom line

This interactive workshop will improve the way your organisation communicates with its customers. Participants will learn proven service skills and techniques which translate into higher revenue, lower customer turnover and reduced stress on your customer contact team members.


Using the C.A.R.E model (Concern, Attitude, Recognition, Enthusiasm), participants will explore the areas of:

  • Listening for Opportunities

  • Probing to uncover needs

  • Determining and Offering Solutions

  • Gaining Customer Commitment

  • Handling and Resolving Customer Concerns & Complaints

  • Managing Time Effectively

  • Understanding themselves and others

  • Overcoming communication barriers

  • Exceeding Customer Expectations and Follow-up


Want to get more detailed information about 'Skills Training Modules'? CLICK HERE





free hit counter
© Copyright 2006-2014 – Matrix Vision Pty Limited.   All rights reserved