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Delivering Superior Customer Service

 

Customer ServiceProviding quality customer service makes good business sense. Customer satisfaction creates customer loyalty, which in turn contributes to the bottom line

This interactive workshop will improve the way your organisation communicates with its customers. Participants will learn proven service skills and techniques which translate into higher revenue, lower customer turnover and reduced stress on your customer contact team members.

 

Using the C.A.R.E model (Concern, Attitude, Recognition, Enthusiasm), participants will explore the areas of:

  • Listening for Opportunities

  • Probing to uncover needs

  • Determining and Offering Solutions

  • Gaining Customer Commitment

  • Handling and Resolving Customer Concerns & Complaints

  • Managing Time Effectively

  • Understanding themselves and others

  • Overcoming communication barriers

  • Exceeding Customer Expectations and Follow-up

 

Want to get more detailed information about 'Skills Training Modules'? CLICK HERE

 

 

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